How do I contact you?
Our offices are located at:
14722 State Highway 155-S, Tyler, TX 75703
Phone: 903-561-2670 Fax: 903-509-3740
You may call for recorded information or fax your inquiries 24 hours per day. The best time to reach us by telephone is during normal operating hours. If you reach our recording during operating hours, we are assisting other callers, please try again.
Do you offer gift certificates for sale?
We do offer attractive gift cards for gift-giving. With credit card payment by phone, we can also forward them for you to any U.S. address.
Can I obtain coupons from your web site or through the mail?
Because we strive to provide great everyday values to all of our customers, we do not frequently offer coupons. On the occasion that we do offer a special coupon, the most common method of delivery is in coupon inserts in local high school coupon books.
Do you offer an "all-day" unlimited rides special or a group discount?
We offer a discount based on the number of tickets an individual or a group purchases. Since our tickets are valid anytime our park is open, this system allows an individual to take advantage of the same discount we offer to groups. Purchase of 50 tickets (or more) entitles the purchaser to a 10% discount on their ticket purchases. Purchasers of 50 or more tickets also receive a wristband which identifies them for the discount rate for any additional ticket purchases on the same day, without having to buy 50 again. (Again, tickets are valid anytime the park is open; wristbands are only valid for same day purchases.)
Does Fire Mountain Amusements support community functions and charities? If so, how do I request support?
Fire Mountain Amusements is proud to support our local community. We will consider a wide range of causes, from national charities to local causes and events. Requests for support are accepted via U.S. mail, (no faxes, telephone calls, or e-mails please) on organization letterhead that includes a copy of the IRS determination letter indicating 501 (C) (3) status. In addition, the organization's federal identification number should be provided as well as applicable informational brochures or flyers, if possible. Please allow four weeks for response to your request.
All causes must be both non-profit and charitable in nature. We are unable to support the following requests:
 | Semi-pro athletic sponsorships |
| Scholarships |
| Requests from or benefitting individuals |
| Picnics or gatherings for other for-profit companies |
| Political parties, candidates or issues |
| Homeowners associations, athletic clubs or other organizations that are non-profit but are not charitable in nature |
| Independent film or video productions |
| Beauty pageants |
As you can imagine, Fire Mountain Amusements receives a large number of requests for assistance every week. Unfortunately, we cannot support or answer every request. When we are able to honor a request, we make every effort to notify the organization by mail as expediently as possible; please allow us ample time to respond when making a request. Requests should be mailed to:
Fire Mountain Amusements, Public Relations, 14722 State Hwy. 155-S, Tyler, TX 75703
